HOW EMPLOYEES TREAT CUSTOMERS... Larry Bossidy

 Your employees will treat your customers no better than you treat your employees.

— Larry Bossidy, former CEO of AlliedSignal Inc.



SCREW YOUR EMPLOYEES BEFORE THEY SCREW YOU. It was my first boss's favorite book. I am not kidding.

Page after page had schemes to cheat and chisel his people. My boss even left it out on his desk.

He justified his attitude by saying that his employees were all lazy and didn't deserve respect. They never took initiative, never volunteered and left exactly at 5:00.

Now and then I run across a boss who believes employees should receive nothing but a desk, a computer and a paycheck. No recognition. No training. Nothing.

Then there are the other bosses. Who know every person... and their families. They stop to talk, ask questions and encourage at every turn. And they thank people for good work. It's those bosses whose employees help customers, who go the extra mile and stay late.

Which kind of boss sounds more like you?

 

Carl Francis
CFrancis@Envisian.com

610.640.4600 ex 1

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WHEN YOUNG LARRY BOSSIDY WAS OFFERED A $40,000 CONTRACT TO LEAVE COLLEGE and pitch for the Detroit Tigers, his mother locked the baseball scout out of the house. Bossidy later led Colgate to the College World Series and was inducted into the Colgate Hall of Fame.

After graduation, Bossidy joined General Electric, where he stayed for the next 34 years, rising to Vice-Chairman and Executive Officer. One of Bossidy's most important jobs was as CEO of GE Credit Corporation. During his tenure, assets doubled to $16 billion.

Bossidy challenged everything and everyone, including himself. One colleague remembers: If you couldn't back up what you said, look out.

A friend and colleague of Jack Welch (who later became CEO of GE), Bossidy eventually left because he was too old to be considered for Welch’s successor.

Moving on to AlliedSignal (well known in Aerospace, Aviation, and Military circles), Bossidy served as Chairman and CEO. When AlliedSignal acquired Honeywell, Bossidy became Chairman of the combined entity.

In 2002, Bossidy and Ram Charan published Execution: The Discipline of Getting Things Done, a long-time business bestseller.