Say there are three identical-looking pizza joints on a street.Two of those will always be empty.
The third will have a line of people, patiently waiting, checking their phones.
There's always one place that's the place.
That's how it works.
— Hari Kunzru
WE ALL WANT TO OWN OR RUN THAT PLACE. THE ONE.
You know, the business that just attracts people. That is amazing. We want to open our doors and have people just show up... or call... or connect online.
We want to be popular and loved and really successful at work too.
Sometimes leadership is just as much about emotion as all the complicated... well, business stuff.
Then why doesn't emotion show up in our business plans? Why don't we talk about how we want our customers to feel about us?
HARI KUNZRU (BORN 1969) IS A BRITISH-INDIAN NOVELIST AND JOURNALIST and the author of the novels The Impressionist, Transmission, My Revolutions and Gods Without Men.
His work has been translated into twenty languages.